Frequently Asked Questions

Will you meet my pets prior to the first visit?

Yes, A Helping Paw offers a free initial consultation to meet you and your pets and to determine what types of services will best meet your needs.  During the consultation we will interact with your pets to help him/her become comfortable with us and your comfort of getting know us. We will fill out necessary paperwork, discuss any questions and concerns you have about our services, pick-up key if you wish for us to keep it on file.

 
Are there a minimum number of visits per day required for vacation reservations?

Yes, dogs require a minimum of 2 visits per day.  Cats require a minimum of 1 visit per day. We will do 3 visits a day if requested. (extra fee)

What are the policies regarding key pick-up and drop-off?

Many clients choose to provide a key to A Helping Paw to keep for future reservations.  Clients that choose to provide a key can be assured that it is kept secured and that only A Helping Paw has access to any client key.  The key is a number and nowhere associated to an address.
Clients that choose to have their key picked-up and dropped-off for each reservation will be charged a $5 fee for each pick-up and drop-off of the key.

Will the same pet sitter come for each visit?
Yes, the same pet sitter for each visit.  This is the best way for your pet to be taken care to ensure your pets’ happiness and safety. During the holidays we do have a trained pet sitter on standby.

What types of payment are accepted and when is payment due?

At this time A Helping Paw accepts cash and personal checks.  50% deposit is required, balance is due at first day of service.  Payment is due on or before the first day of service for all reservations.  50% deposits are required for house sitting during the holiday season, i.e.  Thanksgiving, Christmas and New Years. 

What are your cancellation policies?

At this time A Helping Paw will refund for pet sitting reservations the payment balance minus $25 (processing fee).

What will you do if my pets get sick or injured?
If your pets becomes sick or injured during your absence we will attempt to contact you at the numbers you provide.  If we cannot contact you in a reasonable amount of time or if your pets need immediate attention, we will take your pets to the veterinarian listed on your paperwork.  If the veterinarian listed is not available we will seek an alternative veterinarian.

Will you administer medication to pets if needed?
Yes, as long as your pets do not pose a threat to the pet sitter we are happy to administer medications.  Clients are required to provide detailed instructions for all medications to be administered to their pets.  If pet is found to be to difficult, the medication will not be administered.

Also read "How to Help Your Pet Sitter".